All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. - Kate. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Delivery date was Feb 17-24th. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Not Available. They are constantly moving as not to get found. Check out what 6,872 people have written so far, and share your own experience. Unfortunately, we are not selling our styles to other retailers at this time. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. We may contract with other. My daughter has an event Nov. 19. Please let us know if we can help any further. We'd love to hear from you so that we can find a resolution. Business days do not include weekends or public holdiays. Thanks for your feedback. - Kate, Hi Paula! I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. For further information, please visithttps://help.afterpay.com/hc/en-au/. Lucy in the Sky Reviews - 1,067 Reviews of Lucyinthesky.com - Sitejabber I threw out all the clothing. What is the Lucy in the Sky customer service email? Besides that, the customer review rating on Better Business Bureau is 2.8-stars. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. How can I contact Lucy in the Sky? This policy is effective from 01/01/2016. Contact Centre & Operations Archives - sky HOW DO I CHECK DELIVERY STATUS OF MY ORDER? You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Hi Veena, Thanks for your feedback. I foresee no dress, no money returned and no reply. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. | Read 5,941-5,960 Reviews out of 6,586 I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. I would never recommend purchasing from this company unless you don't care if you ever get the item. I am beyond disappointed in this company and its respect for its customers. Hi Addison, Thanks for your feedback. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. . These companies are a dime a dozen, you can 100% find another that actually values customer service. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. It is a no for me. Sharing is caring! I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? If you're reaching out to us regarding an order, please have your Order ID in your message. Really bad. Merry was very friendly, professional and helpful. Do you agree with Lucy in the Sky's 4-star rating? We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. Incredibly scammy and misleading. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. You can email us at resolution@lucyinthesky.email for any further assistance. https://www.lucyinthesky.com/shop/index.php?route=account/login. The customer service and chat support feature here is great and really easy to use. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. I used the chat feature again in January to try to figure out where my two other dresses were. I HAVE MY TRACKING NUMBER. Trust that their reputation is deserved. You can choose to accept or decline cookies. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. I was SHOCKED as the price of this dress after I received it. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. We also ensure all reviews are published without moderation. They're all photographed wearing size Small. They do not have number to call. Be careful of ordering something for a particular occasion. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Daughter bought a dress for homecoming from this site. I have emailed them three times and tried to do the virtual chat but it never works. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com I had a great experience with the customer service chat! 2. i am from spain. We'd love to assist you further if you need help with returns. Companies can ask for reviews via automatic invitations. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. If you need help please email us at resolution@lucyinthesky.email if anything else. what is the average shipping time? Lucy in the Sky Reviews, Complaints, Ratings I had talked to 2 other reps there and they did not help AT ALL! We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The reps copy and paste generic statements to your emails and don't actually solve any issues. By December they were all expected to arrive, but none of them had even shipped. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? I had to do a charge back from my credit card company to get my refund back. Faq - Lucy in The Sky The dresses were way too short - they barely covered my butt. Hi Sonam, Thanks for your feedback. Moving home . Registered: 04-01-2009. on 10-08-2013 09:47. The 24/7 chat is turned off and nobody bothered to respond to my email. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Any orders cancelled within 14 days of being placed can be cancelled for store credit. Were almost out of time and do not have a back up plan. , over 6 weeks. They weren't rude per se, but they were deeply unhelpful. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Please contact us via Live Chat for 24 hour customer care. We're so sorry to hear that you had issues with your order. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? If you order multiple styles with different delivery dates, they may ship separately. Do the dresses come within two weeks and is it worth the money? Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. I've never encountered an online retailer like this. I HIGHLY recommend NOT ordering from this place. Try the following: 0800 587 4005. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. How often does the website restock? We're so sorry to hear that your order had quality issues. We cover the cost of all domestic return shipping for all styles. Lucy In The Sky Reviews, Complaints, Customer Service Contact from abroad. 0800 840 0202. Go to our site to chat with our support team or email us at support@lucy.co! I HAVE NOT RECEIVED MY ORDER. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . If they don't offer refunds, they should have made this much more clear during purchase. Lucy In The Sky consumer reviews, complaints, customer service. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. I loved 1/2 dresses I bought. Any currency conversion are for reference purposes only. would it arrive by october 26th? Followed up shortly after the purchase to make sure everything was ok. | Read 5,961-5,980 Reviews out of 6,593 Contact Us - Sky Cable It is an eligible payment method for all U.S orders over $35. - Kate. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. - Check in with your local post office, as packages are often held there for pick up. Please read the email in full, there may be pertinent details which may have been missed. CASANDRA M. was extremely helpful in seconds. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Free Returns for United States Customers. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. If you need specific product measurements or have further questions, please email us at. Lucy In The Sky Cafe - Tripadvisor Please note that business days do not include weekends or public holidays. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! Orders and upgrades. This document governs your relationship with www.lucyinthesky.com (Website). I love Lucy in the sky ! Do you agree with Lucy in the Sky's 4-star rating? Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. -Kate. Guess I'll be donating clothes to charity. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We have Live Chat and Email available for any questions or concerns. Save ur money and timego to windsor insteadur going to end up there regardless. Hi Carol, Thanks for your feedback. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. The package was never opened -- and sent back immediately. Lucy in the Sky with Diamonds - Wikipedia All prices advertised are subject to such changes. Thanks for your feedback. Hi Mike, Thanks for your feedback. She responded quickly and answered all my questions. Hi Bethany, - Kate, Hi Gosset! You must not establish a link from any website that is not owned by you. Please email us at resolution@lucyinthesky.email so we can assist you further. -Kate. I regret buying anything from them. The prices they charge is not right. We are not doing wholesale at this time. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Terrible return policy. Please email us at resolution@lucyinthesky.email so we can look into your refund. We have a range of ways to get in touch for new and existing customers. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Order took over 2-4 weeks to be delivered. Please emails us at resolution@lucyinthesky.email so we can better assist you. Late for the sky customer service - eayfli.webdesignsolution.info Don't waste your time or money, just go somewhere else! Lucy in the Sky, Inc may change this policy from time to time by updating this page. Worst experience. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Business Profile for Lucy In The Sky, Inc - Better Business Bureau Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Did all refunds go to store credit or were some people able to get a full proper refund? The company helped issue credit for this matter to purchase a new item as soon as possible. You can email us at resolution@lucyinthesky.email! Lucy in the sky is a great company from products to customer service I am always satisfied. With no warning either time. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. - Kate. Also no updates on arrival or even if I will ever get it. See Profile. Please email us at resolution@lucyinthesky.email if anything else. Hi Kaylyn! 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Haiker Rojas. United States. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. How did we do? Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Thanks for your feedback. Our styles are designed exclusively in Los Angeles. Store credit only. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. What a terrible return policy for a online store. We're so sorry to hear issues with your order. You can email us at resolution@lucyinthesky.email so we can further assist you. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . Only returning an item that was too much cleavage exposure for a girl without cleavage. Not Available. Hi Natalie, Products used:None, I never received them. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Sorry to hear that you had trouble reaching out to us. Completely different material than pictured. I ordered the Kayden Dress in black. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking.
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