It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 4. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 2.16 Season Cards. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Performance & security by Cloudflare. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Can I pick up my tickets instead of having them shipped? You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Protect and prevent people from becoming victims of scams by companies or individuals. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Note that this is separate from any Tax viagogo is required to charge on its fees. This could be a tough call for many internet shoppers. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Stay informed. viagogo Tickets 4+ - App Store - Apple Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. (We were shopping for tickets in section 123. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. 2.14 Substituted Seat Locations. Can I Get a Refund from Viagogo? - GetHuman Received just 2 days before the concert transfered from someone via ticketmaster! 3.1 Accurate Descriptions. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Additional information can be found in our FAQs and on the ticket details pages. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. We are not involved in the actual transactions between Buyers and Sellers. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. The revised version of this Agreement is automatically effective after it is initially posted on the Site. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. viagogo refund australia - bridgeloans.money Join millions of happy customers that have attended their favourite events, thanks to viagogo. Dispute raised viagogo - PayPal Community Sellers should use our automated online confirmation process. (Subclass 870) Sponsored Parent (Temporary) visa. Send the completed form to the office processing your application. Ultimately there are two questions to be answered . If you dont know the location of the office processing your application, send the completed form to your. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. it is a scam. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Just another site viagogo refund australia. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. 4.2 Stolen Property. 2.11 Ticket Fulfillment. arrow_forward. If you fancy a viagogo event roulette then use this company. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. By using our Site, You agree to accept this Agreement. 2. How do I get a refund from Viagogo? - Consumer NZ Read Customer Service Reviews of www.viagogo.com/au - Trustpilot The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. I'm Travelling - where and when will I receive my tickets? If you search for the tickets and the website has the word Viagogo in the URL, do not buy. It didn't. Until recently, the final cost price of a ticket . If this is also unsuccessful We will not offer a refund. Victims of Viagogo - Facebook The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes But you might not know you're buying from them. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 2.7 Payment Authorization. 7.3 Additional Policies. 6.4 Release. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. All sales and bids are final. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Form 1424 - Refund request. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. 2.10 Collecting Payment. 2.5 Tax on Seller Proceeds. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . South Australia's Consumer . These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Australian Competition and Consumer Commission (ACCC). 1.3 viagogo Guarantee. 6.5 Tax Indemnity. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. How do I find tickets I've already downloaded? The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. The email response they send is a template. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. 1. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. We will also add sales or value added tax on our fees as applicable. He described one category of representations as having been made on an industrial scale. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. How do I change the email address on my account? Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. 2.3 Username and Password. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. 3.4 Indemnity. Viagogo has advised customers who cannot attend a rescheduled event. Instead, try searching for the official website of the band or venue. This may limit your ability to be grantedanother visa. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Invalid tickets are defined as anything where buyers are refused entry. the application was unnecessary at the time it was made. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. We may investigate complaints and violations of our policies. 2.18 Merchant Description. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. viagogo AG is registered in Switzerland, Company No. Piggyback tickets may not be sold in the same listing. 4.3 Sellers Shall Not Include Promotional Material with Tickets. momentum in tennis physics. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Cloudflare Ray ID: 7a293b3f6b3e1afb Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant.