Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". (The badge is all click, no code.) For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". This is my journey- a normal kid by day- a Trailhead explorer by night. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Thanks a lot because I asked SF support and got this answer which did not help me much. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I was very impressed by this post, this site has always been pleasant news. Are you sure it is about that? Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. After changing the name of the inactive user it worked for me. rebecca@capstorm.com. Keep working, great job i believe you should like my post home care specialists. Any hlp? Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Health Cloud Superbadge I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Any help! No idea what is missing. any ideas? Also, I've included Entitlements in the console. You also get personal insight into the life of a Trailhead Baby! here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. If you are still stuck after that, leave a comment with some more details and I'll take a look. I am going bananas here. Something a little odd- Have you added the chatter feed/publisher to the layout? rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. If you can not, I'd look around at permissions. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. took me 2 hours to undersand that, and without your comment I could have been there forever!! for Challenge 7. I'll take a look as soon as Trailhead is back up! My brother has started to play with me! Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Found my mistake (apart from taking it too literally). #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Are you using a Dev org or a playground generate from Trailhead? read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. I removed those and then the trailheadapproval was there. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Something that helped was saving the report frequently. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. This is a fun challenge - if you are, like me, a total Service Cloud novice. Go to a case- check the Status options. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! hmmm This looks good. The demand for UI/UX design implementation is continuing to grow. The worst error! I hope that you feel inspired. Please guide me on this.Thanks. Hello. Hope this solves it for you too. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. but i don't know what is next step? Ensure you create the Cloudy Weather Resolution automated action. I have both Email to Case and On Demand Service enabled on the Email to Case page. We recommend using a new Developer Edition (DE) to check this challenge. THANK YOU! Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. You should be prepared for a heavily scenario . Could you share what you have for your dashboard/report/etc and I'll take a look! I made two dollars today! Hyatt Place New Taipei City Xinzhuang. Start in setup. Open a Case in the service console.2. Could you share a bit more details on what you have done for this step? Tips for Passing the Service Cloud Specialist Superbadge It's a status. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Wait 24 hours then re-create the process. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Thank you! Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Grief! Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . I have created and recreated the Cloud Technical Team support process more times than I can count. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. 2 comments Closed . The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! I don't know what else to try. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Ensure the Macro sends an email to the customer. :) I'd reconsider that time trigger. Please help. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Tnx, hmmmm What you have sounds correct. Do you have "Billing Topics" as a top data category with the 2 sub categories? i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Any clues as to what I might be missing? 3 new items on utility bar. Does anybody have a moment to help? here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. This worked for me. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? (might not matter)The biggie- violation action- Does need to be dynamically assigned. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. hmmm You do not want to enable all of the checkboxes. Billing Topics (Billing_Topics) with Payments and Reimbursements. This error stumped me for a while as well. I also got this error. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Below are tips and gotchas for each report / dashboard. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Good to hear!!! Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." +12,700 Points +300 points. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. My problem was that I had 2 users with the same name: Ada Balewa. (Hint- The name of the component is not "entitlements"). Copyright 2000-2022 Salesforce, Inc. All rights reserved. Do your routing configurations tie to the correct queues? Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. The macro itself is working fine. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Or rename a standard one? Thanks a lot. I did add the things mentioned automated action in macro. Hi,Oh I got it! Various trademarks held by their respective owners. . We can't find the 'Customer Case Team' role. I've had it take up to 24 hours :(. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? Does this help? Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Gosh how frustrating! I add wrong queue to Presence Statuses but I still have the same issue. Leave a comment for the Trailhead Baby! Thank you very much for such an interesting post. Trailhead Baby, THANK YOU SO MUCH!. This is where you start building out the ability to manage support levels. You have to make the article "Linking SP-100 to SP-200" visible to everyone. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . This thing is just hosed and I'm only on #2. I am stuck on challenge 5. Ensure you group report results correctly. It is reason i m getting this error. Will you be able to guide me? The error message is so cryptic that it's hard to troubleshoot the issue. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." advanced apex specialist superbadge solution As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I am getting this below error. Sales at Lychee shadow Hi I am stuck in challenge 6. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Its upsurd. I have the same problem and my Entitlement Process is already active :(. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. please help. It's easy to miss. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Yes you do. Review the steps to create the 'Cloud Technical Team Support Process'.". Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Ensure you set up the routing for Advanced Cases properly. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Its awesome once its all working. But I didn't complete it. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. "my report is looking all correct. If you did them recently, try not to leave it too long to attempt this superbadge. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. When you start a create a new report, simply click to start with a clean screen. I have read every message I can find and have double and triple checked everything I can think of. You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Use the search o. Hello! This is my journey- a normal kid by day- a Trailhead explorer by night. Already on GitHub? If the action is missing from the page layout, it will not show up as an option in the feed. And of course, I just tested the challenge 4 again and I passed! Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Make sure that the correct date range is selected. I used a new trailhead playground created exclusively for the service cloud badge. The free lemonade offer worked! Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Ensure Agents have access to Knowledge when viewing a Case. I dont see any check box under layout properties of Knowledge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Don't be worried if you are updating several page layouts plus the console app. These are instructions on the types of rules you need to make. Your help is needed! Did you check the little box to activate the entitlement process? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. Also, my email-to-case and email on demand are checked. Please post some details of what you have. I have the same problem, I have the same problem, could you solve it? I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. and me too!! So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". R&D, A project with Daddy: My favorite daily process! I'm chasing my own tail. I was convinced I was missing something and racked my brains over it. Let's do this. Could you shoot over a few screenshots of what you have? Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'.