It's a fairly common practice among large retailers nowadays. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. store without the unnecessary long wait time and have a store that cares about customer service! I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? Throwing $32 dollar for nothing! Enough said. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. I have the transaction in my bank account and just want my money back! I paid $21.99 ($24.10 with tax) in cash. i shop at 3 different Ross stores on a regular basis. I told her to smell them if she thinks im tryng to lie. So i actually work for ross & i just have to say following the rules doesn't always work. She was extremely rude and I left store in extreme disappointment. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. I said what about me? I was told by wiman in returns that once you remove the tags they cannot take back. Being a manager of a corporate store i would try to help everyone out. Ross uses a refund verification system, and all the returns are subject to verification. This particular employee was accusing me of switching the tag. Can I still return them? Remember that youll still need the purchase receipt. If you don't have the invoice, simply call 1-800-888-0321. they were priced the the ABSOLUTE full price i originally paid. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Strangely enough, we are humans too that are on your side but are limited by policy. The lines can be long. Ross return policy after 30 days - icb.luistreeservices.us This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Ross Algiers. Your refund will be processed using your original method of payment. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. You lost a good paying customer! Here's what you'll need to ensure the return goes smoothly: I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. This is something that the employees in Ross stores have no control over, it is sent to us like that. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. I have been trying to have her but she trying to sell her home. Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." If not, we will need to see a replica of that item from within our store. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. I asked the cashier and she said "the machine wanted it." The saless person said No they don't refund cologne. If you bought a pair of shoes still in original condition and lost your tag, bring the receipt and try to find a replica of the same shoes( Size does not matter). i also have my receipt but dated back from 2019. The subtotal on my receipt was $35.93. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. Any feedback from Ross would be greatly appreciated. i will be calling customer service tomorrow. i really did not have time to argue about the whole transaction. To just get my money back?! You DO NOT need to return items to the same Ross store where you bought them. Ross is a ripoff. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Have you ever returned something at Ross before and not received the tax return? I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. A signature may still be required for returns with a receipt as well. The purse with tax, it was $21.74. As far as shopping in Ross, I have never had an issue with a return. Avis terms and conditions - Cars - American Airlines I dealt with three employees, one of which was the manager. I was not denied the return. You will get your refund in the same form as the payment method. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. I know that was not true. I have been shopping at Ross since I was 18. you have my email, I'm waiting to hear from you. I bought two tops made of the same material but didn't not check for problems with them. I would When it was time to do my return she told me she couldn't return it. You grab what you need and give them the one that didnt fit and you are out the door. They apologized and said that they couldn't do anything about it. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. To maintain our great prices, we keep all aspects of our business simple. For further assistance, we also recommend you check out the official return policy page of Ross.com. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. In fact, the time frame is generally between 7-10 business days. I actually am a retail associate at Ross. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. Hours vary by store location and time of year. I shop at several Ross stores around my region. Ross has the WORST return policy. You now know all the important points that can make your return possible following the Ross return policy. Callback tomorrow and speak to someone else. See Also: The 2 Best Days to Shop at Ross to Save Money. They wanted to know if that would be an issue. Suck it up and stop complaining. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. Can i ask why or should i go back and lt the store know. The cashier was asking for my ID. They are separate companies operated by different people with different policies. At TJ Maxx when you return for another size they just wave you through. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. All we can do in store is carry out Ross procedures. Anyway I'll definitely choose a better experience with Burlington next time. All the associates and customers are required to wear masks inside their premises. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). Refunds - Walmart.com Ross Return Policy - Complete Guide For Exchange & Refund I shopped at Ross and picked up a couple items. Other stores with very competitive prices that don't give you a hassle for 5 days. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. Consumers need the option of returning an item, or else they would purchase far less products. I told the cashier it better not be damaged BC IT IS A GOWN! They refused because the receipt was one day off. i really did not have time to argue about the whole transaction. If the transaction fails, then the online service will provide the appropriate failure message. I wrapped the gifts for her and removed the Ross tags with the prices on them. These skimming devices read the data from your card's magnetic stripe, just like a regular card reader. Ross Return Policy Guide - Yo! Free Samples Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. All other terms of our standard Return Policy apply. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. Refunds, store credit or exchanges will not be given on any merchandise that is used, worn or altered. This is not a responsible and honest store. We will explain how you can request a return in both cases. I am another Ross employee that explain some issues stated here. Who do I contact about this issue.? Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. Go on the Hobby Lobby website, and find the store locator. The Ross return policy is 30 days, allowing customers to bring their items back to the store. Last Saturday, my mother asked me to take her to Ross. When I went to exchange it was 31 days from purchase date. Once again, Ross' return policy doesn't clearly state whether tags are required for a full refund. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. Be prepared to show a valid photo ID when making a no-receipt return. cause I won't return to this particular store. We encourage you to share your experiences in the comments section below. The one cashier, said I will take you next. I can't get ahold of anyone. Can they still return to a different card even if its not the same on the receipt? The Ross Return Policy Explained [COMPLETE GUIDE] - DoNotPay Be sure you really want what you are buying or you may be stuck with it. Because of the opportunistic and closeout nature of our buys, our systems do not track size or color. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Technology. Electronics, including mobile phones (excluding Apple) and entertainment items, have a return or exchange window of 30 days. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Step 2: Choose the reason to return the product. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. Debit and credit card refunds will be available in up to 10 business days. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. If you rent a car with cash She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. they can just repeat "ask ross top management for an explanation", (Mgr was rude & had attuitde as well. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". For all they know you could be one of those people who just keep buying and then return the next day for the thrill. I replied yes, she immediately caught an attitude!! Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. Ross Refund Verification Process). Also, Keep In Mind All Ross stores are equipped with a refund verification system. With Ross, it's better to really think before you buy. I had my receipt also! I have been to Marshals, TJMaxx and all other stores and none have such policy. Contract. You can either ask for an exchange or a refund in return for your product. Some retailers just "let them walk out". Could not return summer items given as gift. Due to reading unfavorable online reviews on Amazon, I decided to return it. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. Niada Car. After locating your nearest Ross store, pay a visit to that store. I will not be shopping at Ross again. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! 9. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! I said please explain to me how you count your 30days. However my advice to you as my fellow consumers are as follow: The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. They asked for my DL and then told me the refund would be store credit without the receipt. Does Safeway Sell Stamps? Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Step 1: Go to Your Account > Purchase history and then select the item that you wish to return. I brought the shirts back with all of the tags and the original receipt. I work at ross and it is crazy what people try and get away with. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. I tried to explain that it is against the law in ohio to sell defected items. If so can I get a new ring. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time.