The Problem is this Wex froze my credit card HSA account they want receipts. Murphy USA participates in several programs that offer you discounts on fuel. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. Hard to get a hold of. These processors offer Quickbooks integration and have low rates. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Click Limits in the top menu, then Update Limits. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Worst company managing my health care funds. We're happy to help. The benefits of accepting fleet cards The benefits are straightforward. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. However, Visa and Mastercard offer their own fleet. NO, because they want me to jump through another 50000 hoops!!! In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. finance charge has been 150% APR. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. They are doing this to many other businesses I found out. This is a fraudulent account. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. We're WEX. Focusing on diversity also means focusing on inclusion. Dont use them, spread the word not to use them, I will be posting on every review site. Choose the new status. Their final email to me was, yes it sucks but sorry. Transaction fee:non-Puma stations incur a 0.50c transaction fee. You bet. I am being told that all is done by email and there is nobody I can talk to over the phone. Note: We have adjusted this companys BBB rating according to our own standards. Introducing the Nikon Z 26mm f2.8 Lens | Pre-order now! | Wex Photo Video Getting paid to re-write this page? I have never gotten a paper receipt ever in the last 10 years. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. High-risk merchant services provided through Electronic Merchant Systems (EMS). It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Click Save, then confirm the information. 2023 Host Merchant Services. Youll need to contact your credit card processor. Merchant Cash Advance We may earn revenue if you obtain services from a provider that we recommend. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. It is accepted only at ExxonMobil gas stations. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Get to know COBRA regulations and how they impact you | WEX Inc. Ready to see pricing for your specific business? It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. In the Funded Amount field, enter the amount of the money code. I think this would be great for our business! Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). I just got my second invoice from WEX. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Gift & Loyalty Cards, ISO/Agent Program On the Card Details screen, set up the info needed for this card, including policy number and card status. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Murphy USA - Payments Wex Inc also agreed to payout other various costs related to the delay. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. Free Esso Card for Blue Light Card Members This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Fleet Cards What is a fleet card? Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Wex wouldnt help at all, just lied and wasted our time. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. This review will focus on Wexs payment acceptance products for merchants. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. It was my banker that advised me to contact them first. crazy third time its going on. Get the latest Health Trends & Insights news in your inbox. Get special fuel discounts and save on products and services for your business. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). They were completely unreasonable to deal with. Sent payment again by certified mail, they received it, but Charged $85 late fee twice It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. In the beginning, the gas card seemed to be beneficial for my business. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. This has to be huge fraud case. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. What if additional documentation is required? The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Fleet gas cards are a better way to manage fuel expenses for business vehicles. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Get the latest Health Trends & Insights news in your inbox. Anyone recommend an attorney? One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. They didnt migrate that amount over to the new. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Contact Support. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Still, businesses must have specific equipment set up for companies to accept them. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. We are going through the same situation. However, you can get an idea of the costs, depending on which type of fleet card youre taking. Enroll to Use State Fleet Card for Fuel Purchases - California We called them about an invoice that looked wrong, because there was only one drivers purchases listed. Store Branded Cards Fleet card offering without a traditional card network. Again, there was NO explanation or warning. by admin / Thursday, 26 July 2018 / Published in Posts. But within the category of purchasing cards are several different possible rates. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. They are nightmare if there is a problem. No way to set up an auto pay. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Shady company Dont ever deal with them!!! 3 reasons we see people flipping to a fuel card: Apply Now If you have your own Wex Inc. complaint to make, please do so in the comments below. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. ERGs drive diversity by fostering new bonds and communities across the company. The people behind the payments. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Click Issue Money Code. Looking that way. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Insert the card into the pump or attendant swipes the card in the station. There are per card, per month fees, as well a paper billing fees (applied as a default). You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. How do I enter a fleet card in My Wallet? - Upside And how has this not already generated a class action lawsuit? This address will receive confirmation of payment. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Referral Partners Taking Fleet Cards - How to Accept Voyager, Wex, and More Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. They can limit the type of fuel purchased, i.e., only diesel. This allows us to see the company through a different lens or perspective than we normally would. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. None of which have been successful. This is why their CEO gets 9 million per year ! WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. This allows us to see the company through a different lens or perspective than we normally would. They are trying to cover up their lies by sending some spam emails as well. Which I give them, but now Im denied? Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. How do I qualify for Love's Express Credit? Wex Inc. Credit Card Processing 2023: Reviews & Complaints Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. After getting a charge of over $681 on a $3000 bill we called. They didnt send or email a notice that amounts were due. show more WEX Reviews This type of billing is unethical at the very least. Hi Ana, Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Hey y'all!!! Referral Partnership FAQ This information is captured at the time of the sale. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. I know its confusing .. eye roll .. WEX has frozen my account. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. PDF Commonly Asked Questions Regarding The WEX Health Card - Participant Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. WEX took nearly $4,000.00 from my business account. If you have a business that requires traveling, this card is for you. Most horrible experience with fuel cards. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders.