Limited-use tickets are not available on phones. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). However, you will need to register your card as part of the process, if you havent already done so. Many transit agencies offer some type of 31-day pass for your convenience. You will still need to use your plastic Clipper card for this. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. After we collect payment, we will send you an email confirming this. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Key Clipper information translated to Chinese. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Phone. 4 yr. ago. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. This page includes How RTC cards work, accessible information, and using Clipper equipment. Be sure to review the paper ticket fare chart at the station. My card shows it was cleared month ago but the card is saying it doesnt have enough money. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. But if you tag off, Clipper will return the difference of $6 to your card. Was I supposed to activate it somewhere? This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. The Victoria Clipper V vessel is a passenger-only ferry. We will automatically send a declined payment notice to the email address in your Clipper account. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Routes available between Seattle and Victoria. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. We do allow walk-up day-of guests to purchase tickets if space allows. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Home | Clipper Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. To find out more information about replacing an RTC card, please visit 511.org. Youth 5-18 years old get 50% off with a youth Clipper card. For more information, visit Sales and Service Locations. The reason for this has to do with how much space unused orders take on their computer system. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Clipper BayPass Sets Sail with Unlimited Transit Access You will only need a valid passport (or other valid travel document, see below) to enter Canada. If the condition evaluates to false (.F. Enjoy the convenience of booking the entire trip all at once. You can also order value at the same time. No input is required. Visit clippercard.com and buy online. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Choose an Option to Begin Planning Your Trip. We will send an email to confirm that you have updated information in your account. There is a 50 cent surcharge per trip for paper tickets. When does the new 31-day pass become active? Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). You can also set up Clipper on your phone through Apple Wallet. 2020, Metropolitan Transportation Commission. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. New to Clipper? After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Complete the form below and a dedicated account manager will be in touch. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. It depends on how you buy your pass. Loading Value | Clipper Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Skip the side navigation menu and go to the main content. This page includes balance protection, online accounts, and card cancellation. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Huh? You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. The programgives qualifying adult riders a 20% discount on BART trips. TDD/TTY: 711 or 800.735.2929. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Proof of payment is required. Our vessel also features one wheelchair accessible bathroom onboard. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Call (877) 878-8883 to order from a Customer Service Representative. For account-related Sign up for year-round getaways, special offers, and more. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. To order a Clipper card, visit Get Card. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Why not? You can also modify your booked seats at anytime by visiting our seat selection portal. This is just another barrier to transit: an opaque payment system. Learn more about Clipper on your phone. All Access Digital offer for just 99 cents! ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. 2023 Clipper Vacations. The garage offers parking forONLY $10 per calendar day! The Google Privacy Policy and Terms of Service apply. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Check Clipper News for holiday or modified hours. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Weekly and monthly passes are not available. Keep your phone handy in case an inspector asks to see your fare. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. This page includes how it works, mobile payments and Clipper mobile app. CA-Clipper 5.3 . Guide To CA-Clipper - Long Entry - ITLnet What happened to my order? Yes. Check out the r . This means we couldnt process your payment for automatic reloading. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. We strongly encourage customers to take advantage of the time to unplug from technology! After that process is complete, you need to tag your card to activate your Auto-Reload set-up. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Can I manage my Clipper account and pay my transit fares with my phone? Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Pay With What happens if my transit benefit order will exceed the $300 cash balance limit? Go Pass on Clipper Program | Caltrain Clipper: Clipper is the all-in-one transit card for the Bay Area. Can I get a Clipper card before I arrive? The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Please plan accordingly and allow sufficient time. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. What is the maximum amount of cash value I can load on my Clipper card? Once youve activated your Auto-Reload, youll be able to see it in your account. The card reader at Caltrain stations. We will automatically send a declined payment notice to the email address in your Clipper account. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. We will send an email to confirm that you have updated information in your account. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. A: Your anger is warranted. You can also carry on one small piece of luggage and one personal item. If you hear two beeps, your value is low. Three beeps and a red light means your card wasnt accepted. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 213-204-2900. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. You can order a card and value online but note we can only mail cards to domestic addresses. You must apply for an RTC Clipper card in person at a participating transit agency. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook While Clipper is used to pay for BART, it is not a BART product. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Vista Panoramic Upgraded window seats in Vista Class. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). What should I do if my card is lost or stolen? Includes one-way or round trip travel via the Clipper ferry. There are three seating classes on the Victoria Clipper ferry.