Frequently asked questions Delayed baggage Once your incident report is created, you will need to continue the process by filing a claim. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. Charlotte Douglas International Airport If you aren't sure where you lost your item, file a lost and found report with us. Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. It seems that you have already subscribed to this list. The rental car facility is located outside the terminal on level 2 of the hourly deck. For example, an airline cannot have a policy that they will reimburse a passenger up to only $50 for each day that a passengers bag is delayed. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. Airport status is only available for US airports. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. Be sure to ask your parking attendant for details. This interactive map includes the same points of interest as the printable PDF CLT Terminal Map, but allows you to filter your view by selecting a category of interest. During our layover in CLT, will we be able to perform the interview at the Enrollment on Arrival at CLT? Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. American Airlines Lost Baggage Claim & Baggage Tracking If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. Airlines are free to pay more than the limit, but are not required to do so. Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. Since then Amar has endeavored to turn his gap year into a "gap life" and has spent the last 13 years traveling the 7 continents. Any passengers arriving on international flights will be required to clear customs at CLT, excluding any countries with pre-approval. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. The Hyatt House Charlotte Airport offers shuttle service to both the airport and destinations within a 3-mile radius, including multiple shops and restaurants. Outside relief area, Between concourses A and B Charlotte Douglas Airport Lost and Found Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. The baggage claim area is on the gound level of the terminal. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. Passengers may wish to consider purchasing additional insurance for valuable items. Safe travels! Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. If individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival: * Reporting the loss at a later date can only be accepted if this is done in writing online within seven days. This will enable us to attend to forwarding your baggage as quickly as possible. Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours Use this tool to help you get between terminals, No destination-specific delays are being reported at. If you left your item on a plane, at the ticket counter, or in the gate area of your flight, it may be with that specific airline. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. Gates A1 to A8, and A10 to A13 are closest to the main terminal and gates A21 to A25 and A28 to A29 are further north of the airport accessible via a connector with moving walkways. ** Day Pass for any passenger. Delta Airline Baggage Claim in Cleveland, OH - Yellow Pages Terms apply to offers below. Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Delayed or damaged baggage Back to top Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Contact us If you are outside the U.S., call reservations. Items left behind at CLT Airport are turned in to different agencies depending on where they were found. Call 704-359-4647 when you are ready, or stop by the designated booth to request pickup. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. Follow I-85 N to Little Rock Road in Charlotte. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. 5501 Josh Birmingham Parkway Any additional time will be charged at a reduced rate of $28 per hour. list. The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. Share sensitive information only on official, secure websites. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. 2023 Red Cirrus, LLC. This site does not include all credit card companies or all available credit card offers that are on the market. We greatly regret damage to your baggage during transport. This bonus value is an estimated valuation. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. click here to leave your comment. According to the Travel Market Report, average TSA Wait times at CLT are 13.2 minutes.The busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. Security Checkpoint TSA Lost and Found, 704-916-2200 Restaurants and Food Court HMSHost, 704-359-4997 Retail Stores The Paradies Shops, 704-359-1890 All other areas CLT Airport Lost and Found, 704-359-8765, or e-mail: Please contact your individual airline to learn their policies on traveling with pets. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. You may file a claim if you are injured or your property is lost or damaged during the screening process. Charlotte Douglas International Airport (CLT) served over 43 million passengers in 2021, and is the sixth busiest airport for passenger traffic in the U.S. Its the second-largest hub for American Airlines after Dallas/Fort Worth (DFW), with the airline operating around 90% of flights in and out of CLT. Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? CLT Parking Charlotte Douglas Airport CLT - iFly My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? Lost and found Customer service American Airlines Concourse A For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. Click here to see a list of advertisers that we work with. Animal relief area Baggage claim: Zone A Outside relief area Between concourses A and B When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. In addition, as an Amazon Associate we earn from qualifying purchases. Frontier Airlines: Contact Us The maximum liability amount allowed by the regulation is$3,800 per passenger. Address: 5501 Josh Birmingham Parkway, Charlotte, NC 28208, USA Website: https://www.cltairport.com/ Contact: info@CLTAirport.com Phone: (704) 359 4013 Have you lost an item at the airport? Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. You will then be given written confirmation as well as a reference number (PIR number, e.g. Hot Tip: Avoid lounge entry fees by checking out our article on the best credit cards for lounge access. Assistance request for disabled passengers when parking: 704-359-4038. Find 8 listings related to Delta Airline Baggage Claim in Charlotte on YP.com. Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Seating with charging stations can be found at gates A21 to A29 and throughout Concourse B. Please be assured that we take all necessary measures to remedy the damage. Baggage service: 614-338-6700. It may be helpful to use this technology to locate your baggage, if available. Lower level traffic is being rerouted to the upper level." For some of these, the contact number is just the main airport number. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. Take exit 32 from I-85 N to merge onto Little Road Road and continue onto N. Josh Birmingham Parkway. I am connecting at CLT to travel to Bermuda. Baggage Recovery Center | United Airlines HMS Host handles the stores and restaurants in the Charlotte airport. I am traveling from Barbados to Toronto Canada through Charlotte. Assistive devices used by passengers with disabilities that are lost or damaged during DOMESTIC air travel are not subject to the rules limiting liability for lost or damaged baggage. Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. This location does not accept cash or checks. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). Baggage Recovery Center For questions, assistance or feedback regarding baggage delays, damaged bags or items left on United aircraft, contact us by using the information below. Take exit 9 to merge onto US-29 N/US-74 E/Wilkinson Blvd. We are traveling OMA to DUB via CLT, with a lengthy layover. In the event that you dont notice the damage until you have arrived home or at your hotel, you must report it in writing within the legally stipulated period of seven days after your flight. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. For more information on our advertisers, see here. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. CMH Airline Contact Information | Find Contact Info for Your Airline and then take a sharp right onto N. Josh Birmingham Parkway. At Frontier Airlines, we are committed to serving our customers quickly and efficiently. Currently, there may be delays with delivery; however, we will make every effort to ensure a speedy processing and ask for your understanding. Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. You may also call 704-359-5555 for the latest parking information. How to Find an Item Lost in the Charlotte Airport Screening at certain airports is performed by private companies and not TSA. Luggage: CLT has no luggage storage facilities inside the airport. Assistance can be requested by calling 704-359-4038. Unfortunately, there is no way around that. CLT participates in Global Entry for expedited international clearance of pre-approved, low-risk passengers. Im flying through CLT from Connecticut to Turks & Caicos. The current value is always taken into account when determining the amount to be refunded. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. An official website of the United States government Here's how you know. Opinions and recommendations are ours alone. If you wish to park your vehicle and escort a . Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. Walkways from the Level 2 elevator lobbies provide access to and from the terminal. Send us an email with your feedback and questions. Thank you. See our Advertiser Disclosurefor more details. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. Need to change, cancel, or edit your flight itinerary? Charlotte Douglas International Airport does not have CLEAR at any of its security checkpoints. All rights reserved. 1200 New Jersey Avenue, SE You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. I was not able to check in online for the CLT to Bermuda leg of the trip. Browse our most frequently asked questions for more information! Safe travels! Bags Customer service American Airlines If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report. You must also provide proof that the damage occurred while your bag was in the care of the airline concerned. What about damage to the wheels, handles, or straps of baggage? Please check your email and confirm the newsletter subscription. Concourse D is located on the east side of the airport and is the main concourse for international flights. Official websites use .govA .gov website belongs to an official government organization in the United States. Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags contents - subject to depreciation and maximum liability limits. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. Members also have access to The Club CLT and Gameway. There are 2 long-term lots at CLT at the north end of the airport that offers the most competitively priced parking. NC For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details.