We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Pantry. Attached 75 watt solar panel. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. After getting back both radios not working. We have acted in good faith throughout this entire ordeal. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. The best of Class A amenities and more power than a Class B. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Mechanic's Assistant: What year is your Chassis? As stated previously, we are well aware that the coach is now off warranty. 2 lead acid batteries. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Speakers. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. The elements cause the roof to expand and retract. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The requested information: 2019 *********************** **** motor coach. International Association of Better Business Bureaus. Look in house battery compartment. This is Thors final offer as it has been stated multiple times. Wondering if the converter is shot. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. We want the work to be done correctly. Thanks for the replies. See dealer for details. As the smallest motorhome option, camper vans are welcome virtually everywhere. Wheel sensors for air pressure not working. *All RV prices exclude tax, title, registration and fees, including documentary service fees. The only two fuse I found for radio was one in the Ford block marked radio, which was good. The other is a inline fuse, wired off the use,store relay battery lug. The A.C.E. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. A representative has been notified and will be with you shortly. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. 2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA Among the largest motorhomes, featuring the amenities of home for full-time life on the road. We want **** to act in good faith and resolve these longstanding issues. We reached out to Thor and la mesa and they say its our problem. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Thor Industries Owner's Forum - iRV2 Forums Not sure where the in line fuse is located any help locating would be appreciated. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. I think that is the Thor way. You are using an out of date browser. Description. Another for $6,500.00 from *************** in ***********, **. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! One is in the coach fuse panel and is marked. RV Wife. Diesel and gas-powered chassis options. Any price listed excludes sales tax, registration tags, and delivery fees. BOTH of which **** has rejected. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. We are sorry to hear of your concerns with your 2019 *******. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. And not have heard from them. Mechanic's Assistant: Are you fixing your Chassis yourself? Posted January 8, 2016. The same way they want they money on time, Included my vin number thor vegas **** 2022. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. 2016 Freedom Elite 28H with a Axxera radio. State: Arkansas. Plus tax, title and license. See dealer for details. 3. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. Thor is saying to just patch it. THOR AXXERA RADIO.not working??? "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Watch on. Login to the Owner's Resource Portal to view manuals for older model years. They gave **** rv support ***********. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! State: Texas. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. She agreed to wait till it is safe to drive the coach to get the estimates. . Rear Bath. . RVers Ask: What's The Best Way To Sell An RV? We need this rv fixed asap. We strive to ensure all pricing and information contained in this website is accurate. 2022 Thor Motor Coach Challenger RVs for Sale Near You. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach. Thurmont, MD. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Television. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Doesn't look like I am getting power to the radio since battery replaced. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Do you need a one-stop shop for all things RV-related? Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. Please select a year to search for available owners manuals. ****** was not being truthful. This is a MSRP $190K Class A Motorhome. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Meet the redesigned A.C.E. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. drivers window was installed bad. Thanks for the replies. At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. !. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Save your favorite RVs as you browse. I got a jump and the car battery is working fine now, but the house batteries are still dead. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Model: Hurricane 29M. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! Junior Member. Surround Sound. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Front radio not working. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. Customer Reviews are not used in the calculation of BBB Rating. New to RVing? The radio may well be powered by the house batteries. The best of Class A amenities and more power than a Class B. 2020 Thor Motor Coach Four Winds 22E for sale - Salem, NH Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. Our Owners Resource and Owners Guide can help you get the most out of your travels. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Worked with ******************* until **** when he moved to a new position. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. Satellite. Across from the bed there is even a place for an optional 32" LED TV. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. After countless emails and calls to *********************, we never heard from him again. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. MSRP Price: $157,576. Have driven unit less then 250 miles since purchase. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? The RV is a Thor ******* **** 2019 and the vin#*****************. purchased in July 2022. **'s labor charges of $7,500. or call the glass man in town? This allows the radio to run with the ignition key off. The claim is currently under review, you should hear back from your rep by the end of this week. This price is only valid for 24 hours from. Use/store switch in use mode? 2 tables that convert into beds. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Like most: All went so smoothly from our first email to our going through the American Canadian borders. Well guide you through the process. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. We have endured a long and arduous journey. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. We purchased a 2016 ************ 40xte with ****** miles on it. Couch framing falling apart from 1in screws being used. Fill out this offer form and we'll get back with you as soon as possible. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. I need my brand new RV fixed, and Thor has an obligation to fix it! I have that same issue, Use button was pushed, but no house power, so no radio or camera power. . $97,999. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. Nobody will build them better. Would be a great hunting rig! Description. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Select the desired vehicle below to view all the recalls for that particular make & model. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. We are well aware that the coach is off warranty. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. Also, it was pointed out to us that the flooring had already been repaired prior by someone. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? ", VIN # ****************. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup Complete this form and we'll contact you with our wholesale price. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . The retail declared our previous response as satisfactory, see below. can discuss the resolution. Did you recently have your batteries drain on you? It is the original claim. Used 2017 Thor Motor Coach Four Winds 26B Motor Home Class C Our 2019 ************ Motor Coach seats have started to completely disintegrate. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. Make Offer. Report post. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Save your favorite RVs as you browse. BBB is here to help. This shouldn't be happening. They have it completely gutted to repair it. North America's #1 Motorhome Brand Manufacturer - Thor Motor Coach However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We cannot even drive this rv with fear it might shutoff again. ** September 10th we took the ** out. 2. Spoil the RV owners in your life this Christmas with some of our favorite gifts. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. We now have two new estimates, both have been rejected by *************************** and *********************************. We had one of our **************** Representatives reach out, the below follow up was provided. As a matter of policy, BBB does not endorse any product, service or business. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). The $1,000.00 bid they accepted. Anyone know exactly where the fuse may . He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. The pivotal combination of large Class A amenities with more power than a typical Class B RV. **** has not acted in good faith, as the documentation will show. Your actual payments may vary. It seems each Thor MC plant wires the radios differently. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. It is winterized and sitting in my driveway for the winter. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. Exterior 32" TV. Thor Motorcoach Logo linking to Home Page. Number Of Radios. 1 swinging tv screen. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, Stock photos may not represent actual unit in stock. Nobody will build them better. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. It's been non-stop. Seal leaks and causes extreme noise when driven at highway speeds. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Save. Need advise, had a shop replace house battery and repair inverter. With all the family-friendly and pet-friendly features, you'll love traveling in . Class Cs with the beloved luxuries of Mercedes-Benz. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. I left my parking lights on overnight, and it killed the car and house batteries. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans.