To keep the marketplace safe all sellers need to verify their identity. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. Thank you for this article. Thankless & they encourage you to literally give things away. Once an order is placed, make sure to ship the item as soon as possible. My son does not have his item or the payment for it. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! When I got them I immediately noticed they were not mens boots but womens boots. of unlicensed game copies), Age restricted products or products that require a legal approval, To make a long story short, mercari cancel my item. And if ur saying 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton belt. disasters (such as "paradise fire", "coronavirus outbreak" etc). Therefore, you should always avoid selling items that are not allowed by Mercari. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. This is an anti-spam measure in r/Mercari. protection", Listings that make false health claims or misuse terms (such as "virus", Congrats on the refund, in your situation is the refund made to your payment method or is it that crappy Mercari credits scam? in violation or is otherwise inappropriate Mercari may, at its discretion, I have almost 1000 sales and a 5 star rating. As a seller once your item is in the carriers hands, its out of your control. Feel free to complete this process on your computer or phone, the steps are the same. In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. but yeah the same issue can happen in any platform and most tends to favor the buyer because that's where they get their money from. That's what it is. A warning to sellers : r/Mercari - reddit Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! They will hold your money until it gets to you. They take out the money before they rate the Seller and Mercari holds it. Before you tap List you have to decide on the price you wish to sell the item for. Mercari is a growing marketplace that attracts new shoppers and sellers daily. This being the case, if the company noticed unusual activity on your account, it would suspend you. That is a counterfeit bag. I received synthetic hair today not worth more than $10. Think you dont have anything worth selling? In this article, we will compile a list of useful and actionable tips on how Mercari works, what you can sell on Mercari, what the Mercari seller fees and shipping options are, and how to sell on Mercari and other marketplaces fast and effectively by using Crosslist. Shipping insurance covers damage and non delivered items. Mercari itself is not a scam. They Lump together seller and buyer ratings to deceive you. My direct deposits are on hold until 8/10/2018. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. You can also use the magic wand feature available in the application which will enhance your photos, and make them even more appealing. The practice of selling "seconds" is a well established tradition for manufacturers to recover some of the cost that has gone into producing an imperfect or damaged product, rather than having to destroy an otherwsie perfectly serviceable product. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Note: For brand-name products, serial numbers or receipts must be Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Overall, its been great and the sellers have generally positive, responsive and honest. I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. Happened to me too. NO.. That is a yard sale handbag . Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. However, its up to the seller to either accept your cancellation request or reject it. The most important part of this section is the listing title, because its what buyers initially see. and have been 100% satisfied with every purchase. The list of prohibited items on Mercari includes alcohol, tobacco, but also non-brand, non-genuine, imitation, fake, or replica goods, food, and any kind of weapons. They say it s being reviewed. AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. Mercari. Did you check the seller reviews and description before buying? However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. It's not only eBay policy you are violating, but federal copyright law. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. And, given your blog is Ive reported it to Disney, Hulu and Netflix. Thank you. They kept asking for it so I wanted the page to stop coming up. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. Obviously you know nothing about the truth behind Mercari. The unfortunate part is there is no real way of contacting and talking to the compliance team. Still waiting for an explanation of how my card was used. Save my name, email, and website in this browser for the next time I comment. So basically I'm just spreading this PSA to the places that I know some people will see. Please log in again. For more info take a look at Mercari packing guidelines. Dont forget to think about shipping weight and packing also! To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. Although you save a few dollars by shipping on your own, it takes more time. 8+ Secret Tip How To Sell On Mercari Fastest - janbox.com Having your Mercari account suspended after establishing your seller profile and building your rapport with customers can be stressful. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! Received a response a day later saying they would check into it. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. counter drugs, Products, tools, or services specifically offered or intended to be used If you provide the exact measurements of an item, buyers will feel much more comfortable making a purchase. It also did not have as much memory or hard drive space as advertised. I ordered an item and they said they notified the seller and Im out my money because they never sent it. Just be sure to keep your descriptions clear if anything has been used, opened, or might need a bit of cleaning. Another situation the seller did not send I cancelled and got the refund. As such, pictures are one of the few items buyers use to determine if they want to buy, so make sure your photos are on point. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. I am passionate about anything that touches entrepreneurship and on this website I share my experience with people about different online services and platforms. Let me further explain and maybe it would help you . I bought a camera lens and asked if it fit my camera. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. The seller has no control at the delivery level and is not required to refund the seller. I have ordered twice now from this site and both times the buyer never shipped the item. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. imho. The box was a Mustang puzzle box, but the puzzle inside was a kitten. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. While some activities can seem normal to you, Mercari might have some rules against them. That I earned . I have taken in all aspects of Mercari. But they blew it, what a waste. Therefore, you need to make sure that the buyers/sellers are also reliable. After logging in you can close it and return to this page. Things that dont sell well on Mercari, are super niche items that only appeal to a small group of people. property rights: Listings of non-brand, non-genuine, imitation, fake, or replica. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. I am severely dismayed to find that, if you do not receive the item, there is no way to provide a review. Hey Jessica, It depends! How to Make Money Editing Videos in 2023 (Ultimate Guide), How to Make Money on Upwork Without Skills (11 Best Gigs), How to Make the Perfect LinkedIn Profile (Career Expert Tips), How to Invest in Real Estate without Being a Landlord, Biggest Resume Mistakes People Make & How to Avoid Them, What is House Hacking? What happened I cant say. Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. Mercari failed to protect the buyer despite what they claim. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. Thank You there was a lot of really good information to make a decision. Question for you: Can I pay or get paid with PayPal? Avoid sellers whose listings lack enough details about their items. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Ive tried both Mercari Shipping and Ship on Your Own over the years. If you need help, follow these steps to get in touch with them: As a seller getting your account suspended is no easy thing to handle. Dont ever buy from this place buy from a legit marketplace! Payments are processed on the site, preventing fraud or scamming people through the site. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. How does one contact Mercari for non receipt of the package I ordered.