TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. Experience our comprehensive technology ecosystem. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Information Security SOC Analyst - Remote at TTEC H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . 0000121522 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. 0000008022 00000 n 0000124950 00000 n )~&njp~~? On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. _? Regardless of the products . TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . 0000028129 00000 n One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. 0000007228 00000 n "I am . Contribute ideas and improvements for software products . s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Systems Software Engineer at TTEC - jobs.net ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Customer Service Representative - Automotive Enthusiast Remote USA Exceptional customer experiences start here. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. February 27 2023 - 04:05PM. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Options New. Chief Technology Officer, TTEC Engage (Remote) Job in Boise, ID delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Engage. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. 0000042393 00000 n TTEC Holdings, Inc. does not undertake to update any forward-looking statements. 0000020166 00000 n From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000002727 00000 n Vice President, Enterprise Systems and Business Partner Services Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000119092 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. 0000014537 00000 n 0000008977 00000 n When it comes to your customers, only the best technology will do. The result is a dizzying array of challenges for companies and government entities alike. 6 Reasons to consider nearshoring now GET THE GUIDE. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. This site uses cookies and by using the site, you are consenting to this. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. TTEC Engage is a 60,000+ employee service company . 28 44 Get the agile tools to transform your total experienceone stage at a time. Design your CX to eliminate pain points and reduce churn. When typing in this field, a list of search results will appear and be automatically updated as you type. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? V"x(aL|i4c#\rFXX~lle4|Q;M Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. 0000004300 00000 n "I am excited to welcome Chuck back to the TTEC family. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Digital CX Transformation leader to ignite next stage of growth. 0000017539 00000 n 0000002238 00000 n PDF About Ttec Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. CE1Q Omnichannel technology that delivers personal CX at scale. What does the company TTEC do? |Knowitsdifference.com Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. practices and strategy, Want to reach more customers? Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Improve your business performance in any economic environment with our rightshoring and automation approach. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. The best outcomes. When it comes to your customers, only the best technology will do. It operates through two segments: TTEC Digital and TTEC Engage. hb``Pf``AX8> 9K?0bF We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. TTEC Names Cloud CX Technology Innovator Sean Erickson as Global Head 0000010434 00000 n About Us. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. 0000021388 00000 n 0000054542 00000 n 28 0 obj <> endobj xref Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . There are three types of analytics. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Our industry specific CX solutions can help. Continuously promote a performance-driven culture and always work towards reaching for amazing. We make it a point to make sure all our employees feel valued and . TTEC Holdings, Inc. is a customer experience (CX) technology and services company. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Worldwide digital leader in CX | TTEC Every channel, in sync, all the time. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ 4 ways to orchestrate Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. Native CDP and native omnichannel together in one platform. 0000004769 00000 n 0000008134 00000 n Which Is a Better Investment, TTEC Holdings Inc or ZoomInfo Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 0000194296 00000 n TTEC Expands Senior Leadership Team as a Springboard for Growth 0000035148 00000 n 0000031129 00000 n optimize CX. 0000041483 00000 n 0000194335 00000 n We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Learn why we use cookies and how to manage your settings. Empower your employees with the right training and tools to deliver amazing customer experiences. 0000194601 00000 n OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream amazing customer The best partners. 0000006957 00000 n The people, processes, and platforms to optimize your contact center. 0000030939 00000 n TTEC empowered a health benefits company to handle more calls, better andfaster. from 8 AM - 9 PM ET. 0000007921 00000 n TTEC Digital hiring Senior Data Scientist - Remote Canada (Excluding fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). When typing in this field, a list of search results will appear and be automatically updated as you type. Reduce cost and improve CX with recommendations from your front-line employees. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Locations. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. TTEC - Recent News & Activity - Crunchbase TTEC | LinkedIn Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results Learn why we use cookies and how to manage your settings. And that is a smart move. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z 0000003270 00000 n . He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. 0000074192 00000 n We help you design, build, operate, and. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000163153 00000 n Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. Subscribe to our free digital CX publication, the Customer Strategist. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. 0000116240 00000 n from 8 AM - 9 PM ET. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Services | TTEC TTEC Digital hiring Director, Big Data Engineering - Remote Canada ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. 0000116041 00000 n Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. There is nothing worse than a dumb bot. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best Amazing Experiences Through CX Outsourcing and Sales Excellence - TTEC 0000194413 00000 n "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. base with new products and services 4.