thank you for calling PayPal ".which confused me even more. It is now the 16th and I havent heard anything. So I bought an iPhone from Australia . I tried explaing this when filing a claim but all I got back was that I broke the rules or something . Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. The Post Newspaper. I still haven't received any refund from PayPal, 5 days have passed . if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. It comes under PayPal buyer protection rules. Visit the Resolution Center to view the status of your case. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. Find the transaction for the payment that you want to raise a dispute for refund and click on it. In this case, you may find the gas station puts a hold on your funds to the value of $125. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. I had not. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. PayPal Reviews. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. I called PayPal, as I was confused by this, as no refund had been put in my account . Cookie Notice I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". That seems a little suspicious. Cookie Notice refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. How can I appeal PayPals decision on my case? It is not what they offer. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. How to Respond to a PayPal Dispute. :. For more information, please see our First, go to PayPal's Resolution Center. I would like PayPal to refund my $303. Go to your Resolution Center. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. Visit the PayPal Business Resource Center. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. This way, we make sure your chances of being fully refunded are high. Find Transaction for Refund. Once a case is closed,itcantbereopened orescalatedto a claim. However yesterday I placed an order at a nother restaurant and all of a sudden they're charging me the 30 euro that I got back from winning the paypal case again. within 10 days. You've already filed a case for this transaction. Getting in contact with paypal has been spotty, so far only been able to get what . Click the "Appeal" button next to the case you want to appeal. Something needs done as i am obviously not the only person. By browsing this website, you consent to the use of cookies. i purchased a graphics card for my son on 12th April for 383. and our Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. I use PayPal sparingly, never above $100, and only from my home computer. Use the seller's email you find there to send a refund request to the merchant. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! By browsing this website, you consent to the use of cookies. (The Resolution Center is only accessible on a web browser, not the PayPal app.) This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Privacy Policy. I called PayPal, as I was confused by this, as no refund had been put in my account . So we asked customer for proof of damage after that to return part for full refund. Product Details The Master 76.2-cm (30-in.) Contact him at elliott.org/help or chris@elliott.org. Having the same issue. If the seller does respond, PayPal will work to evaluate the information provided and determine the . It reversed all the charges. Total Length: 38 in . The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. I am a bot, and this action was performed automatically. Christopher Elliott, King Features Syndicate, Inc. 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All rights reserved. You could have appealed this to someone higher up at PayPal. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. He did a nice job on the interior windows. Does it matter if the case is already closed? No exceptions will be accepted. Ive never sent anyone money in dollars. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. The return was being sent from the UK to Israel. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Request a Paypal refund correctly and get your money back FAST! Click Close this dispute. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. Visit our fine dining destination today. The item was tracked as far as the city but then nothing else. 1999-2023 PayPal, Inc. All rights reserved. It conducted an in-depth review of many factors and transaction details. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. Cookie Notice A: Wow, that was fast. You filed a local police report. The tab will open into a new window with an online . Yes . Well use cookies to improve and customize your experience if you continue to browse. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. PRESTO refunds are sent using Interac e-Transfer or direct deposit. A review of your . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Obviously, you should never give your password to anyone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. and our I just fear I wont get my 2 grand back. Select Direct Deposit to view your Bluebird Account number and Bank Routing number. You need that kind of documentation to prove that these were not legitimate charges. How did you fund the payment? Leave the Archive. Its the certainty. We use intelligent software that helps us maintain the integrity . I tried to call Paypal back but there lined were closed ! Were sorry for any problems you may have experienced with the transaction(s).. Paid out of my bank account, not via card. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Your source for tips on managing and growing your business with PayPal. How do I . Christopher Elliott is the chief advocacy officer for Elliott Advocacy. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? Reddit and its partners use cookies and similar technologies to provide you with a better experience. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". In case history it says, closed by PayPal . I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Privacy Policy. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. I wish I read reviews online about their business before sending them money. Leave the Archive. At least, not in my experience. Follow the below instructions to handle PayPal dispute as a seller. , pillar to post , my advise is small claims court and claim for all your expenses. Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. Chargeback: Buyer contacts their card issuer and requests a refund. PayPal Refund Time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. This cla Thats disappointing. I cannot report the problem. I keep my account in euros, but these charges were in dollars. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. Once a case is closed, it can't be reopened or escalated to a claim. The $6 cost to buy the card is non-refundable. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. I want a refund If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Today with I see on my account, with no email from PayPal, see the case has been close. It's important to know that disputes which are not escalated within the 20 days will be . How to cancel a paypal transaction frommybank account. Locally owned and operated in Texas City, Galveston County, Texas. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. When I spoke to the agent he said, the payment cant be returned to my card. hi. Privacy Policy. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. I open a item not received dispute with papal and make a claim. Below ar Bank reversal: Buyer contacts their bank to request a refund. Connecting to the community is what The Post Newspaper is all about. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. Is there a way to open it again? About a month ago, I needed a motion activated s. You are viewing the PayPal Community Archives. If we're already reviewing your claim, you'll see . im in a similar situation and has been ongoing since the end of April. It's the certainty. Login to your PayPal account and go to the "Activity" tab. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county.