My biggest fear is the financing paperwork I signed. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Thank you! I was puzzled by this statement. To be updated with all the latest news, offers and special announcements. At RCI, we understand that no matter how busy life gets, you look forward to the time that you set aside each year to travel to your favorite destination or a brand new one! The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. Someone's going to jail and it isn't me. You must log in or register to reply here. Our friends did, for sure. We have had two BAD ENCOUNTERS with Palmera. After all, it's not their money but yours. Promotional discounts and offers may not apply to all properties. #3. He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. This will surely increase the credibility of your complaint. Now I have 2! If you enjoy the TUG website/forums or found value in the information you learned from TUG. The price level of this organization is high according to consumer reviews. The City of Charleston's attorney says during the past several years they received complaints about Vacation Inspirations and Wholesale Escapes. If a deal is actually honest, it will still be there after you take a day or so to check it. This sounded good to me as my current time share only gave me one week and a one bedroom. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. As a matter of policy, BBB does not endorse any product, service or business. Some. How do they get away with this? get quotes and more. A member may not be able to purchase food or drink at a resort if he or she chooses not to pay an optional all-inclusive fee. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. Offer includes only accommodations and specifically excludes travel costs and other expenses that may be incurred. The comments included "So you like throwing your money away?this is money you already spend on your vacations". Learn More. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. Submit a complaint and get your issue resolved. The room was filled with small desks and chairs each filled with potential buyers and their salesmen. Palmera Vacation Club. Sounds like your bases are covered. He swore up and down that the time of year didn't matter when booking and it didn't effect the number of points required. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? View summaries of the complaint descriptions and responses. Bluegreen Points are like flypaper trying to get rid of them (I would recommend against buying them also). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We were told they no longer sell that He purchased from previous individual owner 10 years ago. RCI, LLC is not responsible for any activities or services provided third party providers. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. The only outcome youve been selected for is a fleecing. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. We haver never used this vacation club in 4 years since we purchased it because apparently buying 3000 points will not get you anything and when it was off season you couldn't find a rental still without buying more points. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. Desired outcome: Time share oversere haven't got anywhere yet. I am also going public and slamming Hilton Head with their presents and how they lure vacationers in for a so call deal of a life time offering free $100 and $200 Visa cards just to hear their spill, at least that what we were offered while on Vacation there. I called in late November and was told that my dates were not open to call again in January. as it is a completely free way to help other owners find TUG on the internet! Share. The cost, fees, points, maintenance yearly, I want to give it away, We just want to walk away from the contract. Barcelo/occidental vacation club is a rip off. This complaint was posted by a verified customer. This review was chosen algorithmically as the most valued customer feedback. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Often, you can answer the scam-or-not question before you even see the details of a club promotion. Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. I am still suffering with cancer issues and cannot pay my medical bills. Sharon and Steve Mitchell, who are from Alabama, visited Charleston in June. I would give it back for free just to get away from this joke but what I have decided to do is to take this up with the State and with signatures from all the people Palmera has cause grief to. I know nothing about the ethics of this timeshare property, but the hotel branded properties will honor the rescission and send refunds in a few weeks. We stayed at the Island Links and attended a timeshare presentation. Everything was going ok. Our salesman told us that he would never buy a timeshare and that this was wasn't one. Amount Settled: $0.00. So they could either buy it back or he'd just quit making payments, so they let him out of it. My husband and I both agree that if we don't get back our $1200 down payment we will chalk that up to a (hard) lesson learned. Respectfully, Member Services DepartmentPalmera Vacation Club. incorrect. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. He wouldn't take that. With a timeshare resort, units normally have private bedrooms, spacious living rooms, and a fully-equipped kitchen. Still wondering why people buy timeshares? I should be able to sue myself out of this contract since they did not sell my current time share. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. Some require stiff membership fees up frontusually several hundred up to thousands of dollarsand they may commit you to big annual fees indefinitely. Resolution Sought Sign up for free now, Sign up for free to participate on the website. When I had enough and gave him a few words back he said "we could either do this the easy way or the hard way". Travel benefits are administered by third party providers under contract with RCI, LLC. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. get quotes and more. They lied about what the points would get us. Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. With that said, we want to reverse this ordeal and return all funds as we were misled, given the wrong information, and falsified contractual information. Seller of Travel Reg. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. We asked plenty of questions, figuring 4 heads were better than 2. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? 'unethical behavior' I was verbally abused and threatened by staff member. Dont Miss: Hicv Vacation Package Kissimmee Fl. BBB Business Profiles may not be reproduced for sales or promotional purposes. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. Contact them directly! Repeat this to yourself as often as is necessary. Palmera Vacation Club Click to Rate or Add Salary Add Interview Add Benefits Glassdoor has 3 Palmera Vacation Club reviews submitted anonymously by Palmera Vacation Club employees. In We purchased a 3000 point timeshare for $12, 500 from Palmera Avoid doing business with Palmera. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. This was a hassle no doubt. My dad had this happen and he called them and said he was not paying anothe dime. Contacts:There are no additional contacts. I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. Influential celebrities and unscrupulous companies have overrun the media with messaging that timeshares are bad. Bottom line: Palmera VC is a scam. to the resort just about 1 year later and went to the sales office We fell for it almost 4 years ago and it sounds as though it has been going on for a very long time. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Palmera Vacation Club Customer Service. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. Nothing has been done and calling makes it clear no one cares. Have you tried contacting them? This would leave me with only the maintenance fee to pay. Judging by everything I'm reading, nothing has changed and they are still lying. They told me that they would sell my current time share and would send me a check in three months for $17,000 which would pay for the Palmera time share. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . At least I can dispute the credit card charges. Discuss the issues you have had with Palmera Vacation Club and work with their customer service team to find a resolution. Verified customer. The Palmera membership also included a Quest We know of no licensing or registration requirement for companies engaged in this company's stated type of business.