This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. General information on travel vaccinations and a travel health checklist is available on the NHS website. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. The value of the supplement will be confirmed to you at the time of making a booking with us. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. September 25, 2016. new mexico. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. We make every effort to ensure the content contained in our brochures and on our website is accurate. Your holiday will not be protected by our ATOL or ABTA membership. Information on health requirements is also contained in the UK Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices, and on the UK Government website at www.gov.uk/foreign-travel-advice. Celebrity Xpedition Class bookings may also operate different deposit and cancellation policies, full details will be provided at the time of booking for both onboard bookings and Celebrity Xpedition Class bookings. . Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. dtsc org chart. Careers. Enterprise. Xfl 2022 teams. malaysia phone You must ensure that you are using an up-to-date brochure when you book your holiday. To book your chosen holiday, contact one of our Personal Cruise Consultants on 0344 493 2043 (calls cost 7p per minute plus your local network access charge), book online at https://www.celebritycruises.com/gb or visit one of our authorised travel agents. Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. While onboard, drones must be stored safely in the stateroom. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. Please note: if you have booked one of our cruises to the Galapagos Islands onboard Celebrity Xpedition Class ships the tour operator of the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Enjoy up to 75% off your second guests cruise fare and save up to an additional 1,200 per room.*. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. ABTA and ABTA members help holiday makers get the most from their travel and assist them when things do not go according to plan. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. In all cases, you must take account of payments received from any airline and/or other supplier in connection with your claim. final payment due date change - Celebrity Cruises - Cruise Critic Community If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. I just talked to a Captain's Club rep. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). Cancellation Fee Schedule - Norwegian Cruise Line Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. . Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. In the event that there are any increased costs in making such changes e.g. 1.3 What information must I provide to you and why? You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. There may be a requirement to carry out maintenance/building works on your cruise/hotel. If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. You must also give us details of any relevant insurance coverage you hold. We reserve the right to increase or decrease the prices of unsold holidays at any time. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. Agreements you enter into directly with providers in relation to shore excursions are between you and the local operators, and do not form any part of your contract with us, irrespective of the fact we may provide practical assistance to you in booking such activities or even make the booking on your behalf. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Please contact your G.P. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. a return flight to London Heathrow as opposed to London Gatwick so please check your details carefully before paying for your booking. Celebrity Cruises' cancellation . Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . I advised that he actually pay no later than due date and that I always pay a few days sooner. Celebrity Cruises - Sail in Modern Luxury | AAA Travel Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. ** We reserve the right to include a fuel supplement when making a booking. 5.15. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. Regrettably, no. Regrettably we/the airline cannot guarantee your request. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. Please note that any bookings made onboard will be subject to these booking conditions. Yes. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Unfortunately I was advised that they are unable to extend your final payment due date. For more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk /ATOL Certificate. Please have your itinerary number available and one of our agents will assist you. Seating requests cannot be guaranteed. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). Please note: The date of departure means the date the arrangements you have booked with us . and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . Please note we do not have any liability to you in these circumstances. We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship, any person paying for the minors holiday (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. That typically can be done while you are on with them to confirm the receipt of the email. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. Unless you book and pay for an upgrade, you will fly economy class. Some airfares may require full payment at time of booking, which may be non-refundable. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. You can redeem any FCC by calling us! When you pay you will be supplied with an ATOL Certificate. The final payment date is in three days for the cruise that we are looking at. 5.10 What about circumstances which are outside of your control? Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. The time needed to make final payment for a cruise has been pushed back, a change the cruise line has not done throughout the global health crisis. Problem paying balance on website - Celebrity Cruises - Cruise Critic In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. The . In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. In the event you wish to transfer your booking to another party, you must notify us in writing at least 7 days prior to the departure date. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. After that point, your agent will hold the monies on our behalf until they are paid to us. Payment and Reservation Information - Cruises.com 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. Please contact your Airline directly to pre-book your seats and note that there may be occasions when the airlines are unable to assist due to the fact that you may be travelling on a Group/seat block allocation. Some guests may be aware that the baggage allowance is 20kg but may not be aware that they are allowed one bag only at 20kg. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. Your table number will be confirmed in your stateroom at the start of your cruise. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Governments and public authorities continue to develop their policies and change their rules. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. We are new to Celebrity but seasoned cruisers (Elite with Princess.) For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. Please note we do not guarantee travelling with guests will be confirmed on the same flight arrangements, although we endeavour to meet this special request. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations or the Montreal Convention.